Autism Dare To Be Different - FAQS
Below FAQ are some common concerns of our customers before purchasing an item, if you have other questions, please just send it to info@autismdaretobedifferent.com
Our store is currently only online and is open 24 hours a day.
If you are not satisfied with a Autism Dare To Be Different purchase or gift, products can be returned in unused condition. All returns are subject to validation and approval at Autism Dare To Be Differents' discretion. Autism Dare To Be Different monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances. Please review our return, refund and exchange policies for Autism Dare To Be Different online purchases on our Refund Policy page for more information - https://autismdaretobedifferent.com/policies/refund-policy

To save your time and reach our support quickly, please follow below steps:

1/ Create a customer account with us https://autismdaretobedifferent.com/account/register

2/ Provide a photo/video of the item you are having problems with.

3/ Specify name of product and order number.

4/ Describe clearly what you would like to happened.

5/ Send all information (customer account, photo, video, product name and description of the issues, link) to info@autismdaretobedifferent.com

Shipping on Autism Dare To Be Different products is taking longer than normal due to high demand and Covid -19 related delays. Visit Autism Dare To Be Different product pages for the most up-to-date delivery estimates.
Yes, we do. Please send your customization requests using the contact form below, we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Shipping costs will vary depending on the shipping destination and the number of items that you purchase
We're sorry to hear that you're unable to place an order. Please contact Customer Service using the contact form below and we will work on resolving the issue as quickly as possible.
You can keep track of your order at any time by visiting. https://autismdaretobedifferent.com/apps/track
Orders from our store vary by shipping location. If your order has not arrived after 14 business days. Please contact customer service using the contact from below. You can keep track of your order at anytime by visiting https://autismdaretobedifferent.com/apps/track
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days. Please contact the shipping carrier.
Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. to see if your order is still eligible to be changed, visit https://autismdaretobedifferent.com/apps/track
Because our orders are custom produced, we offer order cancellations for a short period of time after your order is placed. to see if your order is still qualifies for cancellation, visit https://autismdaretobedifferent.com/apps/track
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim at https://autismdaretobediffer.returnscenter.com/ to request a replacement.
Once an order is placed, a coupon code can't be added. you will need to place a new order to use the coupon code.
Some of our Coupons can be combined while others can't. Since our coupon system can handle many situations, the best way to know is to add the coupon during checkout and our system will notify you if a coupon is usable. Below are some examples of possible situations you might encounter:

Example 1... Sitewide Promotion for "Free Shipping". Have a "30% Off" Coupon code. This coupon can be combined. Your cart is eligible for "Free Shipping" and an additional "30% Off"

Example 2... Sitewide Promotion for "Free Shipping". Have a "30% Off" Coupon code. This coupon can not be combined. Your cart is only eligible for "Free Shipping", but not "30% Off".

Example 3... Sitewide Promotion for "30% Off". Have a "30% Off" Coupon code. This coupon cannot be combined. Your cart is only eligible for one "30% Off" discount.

We currently accept the following forms of payment:

Credit Cards: We accept Visa, American Express, Mastercard, and Discover

Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions on this page:https://autismdaretobedifferent.com/policies/privacy-policy